Privacy policy

Who we are

MobiBubble is operated by BitBrooks as booking and admin software for mobile car wash and mobile valeting businesses. For privacy questions, contact support@mobibubble.uk.

Who this policy is for

This policy explains how MobiBubble handles personal information when business owners and staff use the admin platform, when customers use MobiBubble-powered booking pages, and when users sign in with Google, Apple, or another supported account provider.

Our privacy roles

For business account, platform security, product support, and service administration data, MobiBubble acts as an independent controller. For customer booking data entered into a business booking flow, the car wash business is normally the controller and MobiBubble acts as its processor by providing the software layer.

Information we collect

• Business profile data, trading name, contact details, service areas, onboarding status, and support notes.
• Account data from sign-in providers, such as user ID, name, email address, user agent, and authentication events.
• Customer booking data, including name, email, phone, address, postcode, vehicle type, service choices, add-ons, preferred time, booking notes, status, and booking history.
• Operational data needed to configure services, pricing, add-ons, availability, branding, images, and booking workflows.
• Technical, reliability, and aggregate product analytics data such as browser family, request paths, response statuses, logs, error reports, session records, audit events, and booking flow counts.
• Local browser storage used to remember customer name, phone, and address details for booking autofill on the same device.

How we use information

• To provide branded online booking, customer account, and admin tools.
• To let customers request, view, cancel, and manage bookings with the relevant business.
• To help businesses configure services, availability, prices, coverage areas, and booking operations.
• To send transactional emails such as booking confirmations, business notifications, and account messages.
• To provide onboarding, troubleshooting, support access, error monitoring, security monitoring, abuse prevention, reliability work, and aggregate product improvement analytics.
• To meet legal, accounting, tax, dispute, and compliance obligations where they apply.

Lawful bases

Depending on the context, we rely on contract performance, legitimate interests, legal obligations, and consent. Consent is mainly relevant for optional marketing or optional non-essential technologies. We do not currently use advertising trackers or behavioural advertising cookies in the MobiBubble product surfaces.

Sharing and processors

Customer booking information is shared with the relevant mobile car wash business so it can provide the requested service. We do not sell personal information. We use trusted service providers for hosting, authentication, email delivery through Brevo when SMTP is enabled, error monitoring through Sentry when configured, and operational support. See the subprocessor list for the current service-provider categories.

Storage locations and international transfers

Our target for core booking, business, upload, and backup data is UK or EEA hosting. Firebase Authentication is provided by Google and processes authentication data in the United States. Where providers process personal information outside the UK or EEA, we rely on their data processing terms and recognised transfer mechanisms such as adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or standard contractual clauses where applicable.

Retention

During the pilot period, retention is handled manually. We keep account, business, booking, and operational records only for as long as needed to run the platform, support users, meet legal or accounting obligations, handle disputes, and protect the service. Our internal baseline is to review customer booking records after 24 months, expired or revoked API refresh sessions after 90 days, and support or audit records after 24 months unless a longer period is needed.

Your rights

You can ask for access, correction, deletion, restriction, objection, or portability of your personal information. We may need to verify the request and, for customer booking data, coordinate with the relevant car wash business. Please contact us first at support@mobibubble.uk, and we will try to help directly. If you are in the UK and want independent guidance, the Information Commissioner's Office provides information about data protection rights.

Contact

Privacy requests: support@mobibubble.uk. General product questions: hello@mobibubble.uk.